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Project Manager

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Project Manager Details

 

Responsible for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals.

RESPONSIBILITIES AND DUTIES: 

  • Manage Online Web Technical Development project activities for multiple projects across all project phases, including pre-production, production, quality assurance and launch/training/retro
  • Collaborate with the developers, operations and company executives to determine the web project technical direction, system design, and implementation plan
  • Create, manage and track projects, including, but not limited to: Project schedules, Define tasks, Track deliverables, Monitor and report on project progress, Quality Assurance, Evaluate and assess the result of the project, Status reports
  • Build a knowledge base of each client’s business, organization, and objectives
  • Address customer issues with speed and efficiency
  • Capture, record, report and escalate program risks, issues, and changes to the appropriate stakeholders in a timely fashion
  • Able to step beyond the project management role to complete additional project needs including QA and limited UX
  • Feel free to question the norm — we are consultants hired to help someone’s business

EXPERIENCE:

  • 3+ years’ direct experience in project management
  • 2+ years of experience managing projects using mixed methodologies (Waterfall and Agile)
  • Familiar with web and software developer technologies and platforms
  • Knowledge of project management techniques and tools
  • Proficient in project management software

EDUCATIONAL BACKGROUND:

Bachelor’s degree or equivalent experience and education in a related field

PREFERRED KNOWLEDGE, SKILLS, AND PERSONAL QUALIFICATIONS:

  • Prior experience increasing customer satisfaction, adoption, and retention
  • Thrive in a multi-tasking environment and adjust priorities on-the-fly
  • Excellent listening skills with a sincere, collaborative approach
  • Attention to detail in composing, typing, and proofing material, establishing priorities and meeting deadlines
  • Proven teamwork and collaborative skills in problem-solving situations with ‘big picture’ strategy
  • Very organized with an ability to work in a fast-paced environment to maintain all project information, documentation and communication

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